How Mukthi handles your information.

This policy explains what information DPDzero Technologies Private Limited collects when you use Mukthi and how we use it to respond to borrower case review requests.

Information you provide

When you submit the case review form, we collect details such as your name, mobile number, email, city, pincode, lender, loan type, outstanding amount, overdue period, message, and browser location shared with your permission.

Information collected automatically

We may collect technical request details such as IP address, forwarded IP headers, browser user agent, referrer, accept-language, timestamps, and basic server logs to operate the website, prevent abuse, and understand submissions.

How we use your information

We use your information to review your request, contact you about your case, understand your location and lender context, improve our services, secure the website, and comply with applicable legal obligations.

Sharing of information

We do not sell your personal information. We may share information with service providers who help operate the website or with professional advisers when needed. We may also disclose information if required by law or to protect rights, safety, and security.

Data security

We use reasonable safeguards to protect submitted information. No website, network, or storage system is completely secure, so please avoid sharing sensitive documents or passwords through the public form.

Data retention

We keep submitted information for as long as needed to handle your request, maintain records, improve services, resolve disputes, or meet legal and operational requirements.

Your requests

You may ask us to update or delete your information, subject to identity verification and any legal, security, or record-keeping requirements that apply.

Policy updates

We may update this privacy policy from time to time. The latest version posted on this website will apply to your continued use of Mukthi.

Your choice

Browser location sharing is required for submitting a case review request so Mukthi can understand your service area. If you do not grant permission, the form cannot be submitted.